Client Support

Your Equipment, Our Priority.

At Lincer, we are here to support you every step of the way in maintaining your equipment. As your knowledgeable guide, we place a strong emphasis on technical expertise, recognising that it is essential for providing reliable and precise services. We invest in continuously sharing valuable content useful for maintaining lifting equipment.

We go the extra mile to provide personalised support, efficient turnaround times, and convenient solutions that prioritise your needs. On our client support page, you will find assistance when you need it, Frequently Asked Questions, and Quick Links for equipment datasheets, ensuring you have all the resources at your fingertips.

Client Support Email
info@lincer.com.au

General Enquires
0438 419 798

Office & Workshop
2/4 Bostock Court, Thomastown Victoria, Australia.
3074

Explore Our Lifting Equipment Datasheets

SG Glass Robots

Explore our resources on SG Glass Robots, the ultimate solution for precise and efficient glass handling. Discover the innovation that enhances safety and boosts productivity in your lifting operations.

Oktopus Vacuum lifting Technology

Discover OKTOPUS® Vacuum Lifting Equipment — the powerful, energy-efficient solution for effortlessly installing large roof, wall, and glass elements with unmatched reliability.

Need Assistance We’ve Got You Covered!

Whether you have questions about our products, need technical assistance, or require help with your order, we’re here for you! Fill out the form above, and our dedicated team will get back to you promptly.

Frequently Asked Questions

Inspection and Testing

How often should lifting equipment be inspected?

The frequency of inspections depends on factors such as the type of equipment, its usage, and the environment. Typically, thorough examinations are required at regular intervals, ranging from daily visual checks to detailed annual inspections.

Please contact us to find out when the next inspection for your equipment is scheduled.

What is involved in a lifting equipment inspection?

Inspections involve a range of checks including visual inspections for signs of wear or damage, functional tests to ensure proper operation, examination of load-bearing components, and verification of compliance with safety regulations and standards.

What are the consequences of not inspecting lifting equipment?

Failure to inspect lifting equipment can lead to safety hazards, potential accidents, equipment failures, legal liabilities, and operational downtime.

Can lifting equipment inspections be outsourced to third-party providers?

Yes, many organisations opt to outsource inspections to specialised third-party providers equipped with the necessary expertise and equipment to conduct thorough examinations and issue compliance certificates. At Lincer, we provide equipment servicing and serve as your dedicated asset manager to prevent interruptions.

Schedule Maintenance

Can scheduled maintenance be tailored to specific lifting equipment needs?

Yes, maintenance schedules are customised based on the type of equipment. It’s important to thoroughly check all items as per the manufacturer’s specifications and Australian standards.

How can I ensure compliance with maintenance schedules for lifting equipment?

At Lincer, we utilise maintenance management software to track schedules, set reminders for upcoming inspections, assign clear responsibilities, and maintain up-to-date documentation. Upon your request, we can notify you when the next service for your equipment is due.

Is there a difference between scheduled maintenance and repairs for lifting equipment?

Yes, scheduled maintenance is proactive and planned, aiming to prevent issues before they occur. On the other hand, repairs or unplanned maintenance address unexpected breakdowns or failures that require immediate attention to restore functionality.

Repairs

Can I get a replacement of equipment while my equipment is being repaired, and can Lincer provide equipment for rental?

Yes, in many cases, especially for critical lifting equipment, replacement units may be available from rental companies like Lincer, or through equipment suppliers. This ensures that your operations can continue safely and efficiently while your equipment is undergoing repair. It’s important to coordinate with your equipment supplier or rental provider to arrange for a suitable replacement that meets your operational needs and complies with safety standards. This minimizes downtime and helps maintain productivity during the repair process.

What should I do if my lifting equipment breaks down during operation?

Immediately stop using the equipment and ensure the area is safe. Contact Lincer or maintenance provider for assistance. Do not attempt repairs unless you are qualified to do so.

Is it cost-effective to repair older lifting equipment, or should I consider replacement?

The decision between repairing or replacing older equipment depends on factors like repair costs, equipment condition, age, and operational requirements. Lincer can advise based on a thorough assessment.

Can repairs be performed onsite, or is equipment typically sent to a workshop?

his depends on the complexity of the repairs and the available resources. At Lincer, we recommend performing major overhauls or repairs requiring specialised equipment at our workshop. However, if onsite repair is necessary for specific reasons, Lincer technicians will go onsite to fix the equipment.

Replacement

What types of equipment do you offer for replacement?

We offer a wide range of equipment for replacement, including:

Mini Floor Crane
Glass Vacuum Manipulator
Glass Robots
Glass Vacuum Lifters (320kg, 635kg, 800kg, and 1000kg capacities)
Electric Pallet Jack
Walkie Reach Stacker
Forklift
Winches
And various other equipment

Is the replacement equipment available for immediate delivery?

We offer a wide range of equipment for replacement, including:

Mini Floor Crane
Glass Vacuum Manipulator
Glass Robots
Glass Vacuum Lifters (320kg, 635kg, 800kg, and 1000kg capacities)
Electric Pallet Jack
Walkie Reach Stacker
Forklift
Winches
And various other equipment

What if I need equipment that is not listed?

If you require equipment not listed in our replacement inventory, please contact us. We may be able to source the specific equipment you need or provide a suitable alternative.

Parts

What kind of parts do you have in stock?

We hold a variety of parts in stock, specifically for Smart Group equipment.

Do you have access to parts from other brands?

Yes, we have access to parts from multiple brands beyond Smart Group. If you need a specific part, please contact us, and we can assist in sourcing it.

Can you help with the installation of replacement parts?

Absolutely. Our technicians are available to assist with the installation of replacement parts to ensure they are installed correctly and your equipment operates safely.

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Customer References

We have been consistently blown away with the service provided by Lincer Pty Ltd. They handle all of our plant equipment maintenance, and their reliability and thoroughness are unmatched. The turnaround time is impressively fast, ensuring minimal downtime for our operations. We have serviced our two Oktopus glass suckers and Weinold mini floor cranes with Lincer and have full confidence in their expertise. The comprehensive service reports they provide are detailed and delivered quickly. These reports include all relevant information, such as the item description, model, serial number, and technical data, including the load in kN applied during tests and the test results. Additionally, they go the extra mile by supplying a picture of the weight applied to the equipment as proof of the service performed. This level of detail and transparency assures us that the service was completed to the highest standard. Lincer Pty Ltd has earned our trust and we highly recommend their services.